CONTACT
Let’s talk about what’s happening.
Healthcare can get complicated quickly. Maybe something has stalled, communication has broken down, or you simply want someone in your corner as you navigate what comes next.
AFTER YOU REACH OUT
We’ll pick up the thread from here.
New to ThreadTru?
We’ll review your inquiry and contact you to schedule a consultation. That conversation gives us a chance to learn about your situation, answer questions about ThreadTru, and determine whether our services fit what you need.
Already a client?
Use this page whenever you need to send a general question or service request to your advocate. If the matter is time-sensitive, select Urgent Service Request so that detail is clearly identified when your message is received.
Small privacy note:
Please avoid including highly sensitive medical information in this form. ThreadTru will contact you to discuss your needs more securely.
RESPONSE TIMES
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General questions and requests: Please allow 24–48 hours for a response during normal business hours.
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Urgent service requests: Current or returning clients may use this form to alert ThreadTru to a time-sensitive matter related to their services. Urgent designation does not guarantee an immediate response.
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After-hours support: Available only for agreed-upon needs that cannot reasonably be completed during normal business hours. ThreadTru is not an on-call service.
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Medical or mental health emergencies: Do not use this form or wait for a response from ThreadTru. Contact 911 or the appropriate emergency or crisis service for immediate assistance.