SERVICES
Support that begins with the person—not the system.
Healthcare can become a lot to carry. Providers, medications, records, insurance, changing services, family involvement, and unanswered questions can all become part of one healthcare picture—and keeping those pieces connected often falls back on you.
That’s where ThreadTru comes in.
Whether you need clarity around one concern, help finding and connecting with a provider, support through a change in care, advocacy at an important appointment, or someone helping keep the whole picture connected over time, ThreadTru meets you where you are.
HOW WE CAN HELP
Start with what feels complicated.
​ThreadTru brings clarity to what feels scattered, connection to what has become fragmented, and accountability to what still needs attention.
01 · APPOINTMENT ADVOCACY
Walk into the appointment knowing what you want to ask.
Leave feeling heard, informed, and supported.
Medical appointments can move quickly. Questions get forgotten, concerns may not come across the way you intended, and new information can create even more to manage once you leave.​
ThreadTru helps you prepare for the conversation, understand what is being discussed, and advocate for the questions and concerns that matter to you.
When arranged, your advocate can also attend with you—in person or virtually—to take notes, ask for clarification, and help make sure important information is heard and understood.​
And the support doesn't end when the appointment does. We help organize what came out of the visit, identify what still needs action, and connect those next steps back to the rest of your care.
This may include:
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Preparing questions and concerns before your visit
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Reviewing relevant records, instructions, or unresolved issues beforehand
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In-person or virtual appointment advocacy when arranged
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Helping communicate concerns and request clarification
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Taking notes and organizing information discussed
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Identifying new instructions, referrals, testing, or follow-up needs
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Connecting what happened at the appointment back to your larger healthcare picture
Need support for an upcoming appointment?
Know where you're going.
Have help getting there.
02 · CARE NAVIGATION
Know what comes next—and how to get there.
Sometimes the hardest part isn't knowing that something needs to happen—it's figuring out how to make it happen. A referral was placed, testing was recommended, insurance has requirements, another provider needs to get involved, or you're simply unsure which step comes first.​​
ThreadTru helps you navigate the path between where your care is now and where it needs to go. We help clarify what was recommended, identify barriers or unanswered questions, explore available resources and options, and work through the steps that move your care forward.
This may include:
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Clarifying recommendations and next steps
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Helping you understand referrals and where they lead
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Navigating insurance or administrative processes
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Researching available healthcare and community resources
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Identifying barriers that are holding up the next step
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Preparing for calls or conversations with providers
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Helping determine who is responsible for the next action
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Following identified needs through the healthcare system
03 · CARE COORDINATION
When your care involves several people, no one should lose the thread.
Healthcare can become fragmented when different providers, services, organizations, or family members are involved. Information changes, decisions are made, responsibilities shift, and each person may only see the part of your care directly in front of them.
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ThreadTru helps connect the moving pieces. We facilitate communication, keep important information moving, identify where continuity has broken down, and help establish who is responsible for what happens next.
This may include:
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Keeping the providers and services involved in your care connected
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Facilitating communication with your care team when authorized
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Helping important information move between the people who need it
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Identifying gaps, conflicting information, or unanswered questions
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Clarifying responsibilities and next-step ownership
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Coordinating information when care changes or transitions
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Keeping authorized family members or caregivers informed
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Following unresolved issues through to an outcome or clear handoff
Your care is one picture.
ThreadTru helps keep the people involved—connected to it.
One place to see what is happening—
and what actions to take next.
04 · HEALTHCARE ORGANIZATION
Bring the whole picture into one place.
When healthcare information is spread across providers, portals, paperwork, medications, testing, insurance, and everything happening in between, it can be difficult to know what is current, what still needs attention, or where things stand.​
ThreadTru creates structure around that information using two core tools: your Healthcare Roadmap™ brings the healthcare picture into one organized view, while your Open Loop Tracker™ keeps what still requires action visible until there is an outcome, handoff, or decision to close it.
Your Healthcare Roadmap™ may include:
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Care team and provider information
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Diagnoses and health concerns relevant to navigation
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Organized medication information
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Hospitalizations and procedures
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Testing and results
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Insurance and administrative information
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Current care, upcoming needs, and barriers
Your Open Loop Tracker™ keeps track of:
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What is still unresolved
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Who is responsible
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What has already been done
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Current status
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What needs to happen next
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When follow-up is due
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How the issue was ultimately resolved or handed off
05 · FAMILY & CAREGIVER SUPPORT
You can care deeply without carrying every piece alone.
Supporting someone through healthcare can look very different from one family to another. You may be the person managing things day to day, a family member trying to help from another city or state, or simply someone who wants a clearer understanding of a loved one's healthcare picture.
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With the appropriate authorization, ThreadTru can help families understand what is happening, bring scattered information into a clearer picture, identify what may still need attention, and stay meaningfully involved—even when they can't be physically present.
This may include:
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Support from a distance — helping family members stay informed and connected when they don't live nearby
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Healthcare picture check-ins — reviewing the current picture to bring clarity to what is happening, what has changed, and what still needs attention
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Caregiver support — helping the person managing day-to-day care organize information, prepare questions, and navigate next steps
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Organizing information for family conversations and shared decision-making
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Helping authorized family members communicate questions, concerns, or important updates
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Bringing clarity when several family members are involved in supporting care
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Supporting families as needs change or care transitions
You can be supportive
without having to be the entire system.
A name on a list isn't the same as a connection.
ThreadTru helps you find a path to care that works for you.
06 · PROVIDER MATCHING & CONNECTION
Finding a provider is one thing. Finding one who fits your needs is another.
A referral or provider list can give you somewhere to start—but it doesn’t always make finding the right connection easier. Availability, insurance, location, specialty, communication style, accessibility, and personal preferences can all matter.
And when you’re already managing healthcare, sorting through those options can become another burden to carry.
ThreadTru helps make the search more manageable. We help clarify what matters to you, research available options, organize potential matches, and support the process of connecting with a new provider.
This may include:
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Clarifying what matters to you in a provider
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Researching providers based on your needs and preferences
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Exploring insurance, self-pay, location, telehealth, and availability considerations
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Helping narrow a long list of options into manageable choices
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Supporting searches for medical, mental health, therapy, and other healthcare providers
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Helping when a referral leads to difficulty finding an available provider
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Supporting provider changes when the current fit is not working for you
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Helping reconnect care when a provider leaves, services change, or care transitions
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Tracking the search and next steps until there is a clear connection or plan forward
07 · ONGOING NAVIGATION & ADVOCACY
As care continues, so can the support around it.
Some healthcare needs don’t have a quick resolution. The picture may change over time, new concerns may arise, different providers may become involved, or something that seemed settled may need attention again.​
Ongoing Navigation & Advocacy gives you a consistent point of support throughout that process. ThreadTru maintains the healthcare picture, keeps unresolved needs visible, helps navigate new barriers as they arise, and advocates alongside you as your care continues to evolve.​
Because we already know the history, the people involved, and what has happened along the way, you don’t have to start from the beginning every time something changes.
This may include:
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Maintaining and updating your Healthcare Roadmap™ as your care changes
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Keeping your Open Loop Tracker™ current and following unresolved needs through
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Preparing for appointments and important healthcare conversations
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Communicating with providers, services, or other involved parties when authorized
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Navigating insurance, access, and administrative barriers
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Organizing new records, instructions, medications, or changes in care
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Supporting transitions and changes in healthcare needs
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Advocating for questions, concerns, and information that need attention
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Identifying new gaps as they emerge and establishing the next action
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Periodically reviewing what ThreadTru should continue to carry and what you or your support system can confidently carry forward
Care changes.
Your support can follow the thread.
NOT SURE WHERE TO START?
You don’t have to know what kind of support you need before reaching out.
You may already know exactly where you need help. Or you may simply know that managing your healthcare—or helping manage someone else’s—has become more complicated than you can comfortably carry.
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That’s enough to start.
We’ll begin with one question: What feels hardest to manage right now? From there, we’ll look at the healthcare picture together, identify what needs attention, and determine what level of ThreadTru support makes sense—whether that’s one focused service, a short-term project, or continued navigation and advocacy.
No need to choose the service first. You bring what’s happening.
Together, we’ll find the next step forward.
STRAIGHTFORWARD SUPPORT
Know what your support will cost before we begin.
Real support. Clear expectations.
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ThreadTru offers focused sessions, project-based support, appointment advocacy, transition support, and ongoing navigation—with the scope and cost discussed before services begin.
01
Healthcare Clarity Session
​When you need clarity before anything else.
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A focused 75–90 minute session that brings your current healthcare picture into focus, identifies what needs attention, and gives you a prioritized path forward. You'll leave with an Initial Healthcare Snapshot, identified Open Loops, and a Priority Action List you can use whether or not you continue with ThreadTru.​
After a Healthcare Clarity Session, a client may choose a defined add-on when the next need is focused and does not require a broader ThreadTru service.
Possible add-ons could include:
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Provider Matching & Connection Support — research and organization of provider options based on the client's identified needs, preferences, coverage/access considerations, and availability; scope and fee based on the search required.
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Records Organization / Retrieval Support — a defined amount of assistance obtaining or organizing records identified during Clarity.
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Insurance & Access Navigation — focused help with a specific coverage, authorization, benefit, or access issue identified during Clarity.
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Focused Follow-Through — limited follow-through on a specific issue identified during the session when a full Reset, BridgeCare™, or Ongoing Care Navigation isn't warranted.
$175 introductory rate​
02
Healthcare Reset
​When the pieces need to be brought back together
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A defined project for healthcare that has become scattered, difficult to manage, or filled with unresolved pieces. ThreadTru organizes the full picture into your Healthcare Roadmap™, establishes your Open Loop Tracker™, and brings the information, priorities, responsibilities, and next steps into one working system. When finding or changing a provider is part of the picture, the Reset may also include researching potential options based on your needs, preferences, and access considerations.​​
$350–$500
03
Appointment Advocacy
​When you want someone beside you.
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Support before, during, and after a healthcare appointment. ThreadTru helps you prepare your questions and concerns, provides advocacy and clarification support during the visit when requested, and organizes what comes next afterward—including updates to your Healthcare Roadmap™ and Open Loop Tracker™ when applicable.​​
Starting at $225
per appointment
04
BridgeCare™
​When care is changing hands.
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Short-term navigation and advocacy during a care transition or significant change in services. ThreadTru helps keep the healthcare picture connected before, during, and after the change—organizing important information, supporting communication and coordination, navigating insurance or access needs, supporting provider matching and connection when new care needs to be established, and following transition-related needs through the agreed scope of support.
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BridgeCare™ begins with a $125 Transition Mapping session to define the transition, identify what needs attention, and establish the appropriate scope of support.
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The goal: a connected handoff, a clear healthcare picture, and no uncertainty about who carries the next step.
$500–$750
transition based
05
Ongoing Care Navigation
When keeping the whole picture
connected requires continued support.
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Continued navigation, organization, advocacy, and follow-through for clients or families whose healthcare needs ongoing attention. ThreadTru maintains the Healthcare Roadmap™, follows unresolved needs through the Open Loop Tracker™, supports communication and coordination, helps navigate provider changes and new provider connections, and keeps the healthcare picture connected as needs change over time.​​
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About every 30 days, we review what still needs support, what you or your support system can confidently carry forward, and whether ThreadTru’s involvement should continue, adjust, pause, or conclude.
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​A one-time $275 Initial Setup is required when a current ThreadTru Healthcare Roadmap™ and Open Loop Tracker™ are not already established.
Customized
Monthly Support
~30 day service period
Not sure which fits?
No need for added stress.
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Tell us what's happening. We'll talk through your situation and determine whether a focused service, short-term project, or continued navigation and advocacy makes sense.
